Exchange Policy

Exchange Policy (Myhathaven.com)

  1. Exchange Eligibility
  • If you would like to exchange an item for a different size or style, please contact us within 30 days of receiving your order.
  • We offer exchange service; however, customers are responsible for all shipping costs related to the exchange.
  • Items must be unused, unworn, and undamaged to be eligible for exchange.

Exceptions

  • If the item is defective due to a manufacturing issue, damaged during transit, or you received the wrong item, we will accept an exchange regardless of the item’s condition.

Please note: All exchange items must be received and inspected before an exchange can be processed. Thank you for your understanding and cooperation.

  1. How to Request an Exchange Step 1: Contact Us
  • Email our customer support team at: support@myhathaven.com

Step 2: Provide Exchange Details

  • Please include your order number, the item(s) you want to exchange, the reason for the exchange, and the size/style you would like instead.

Step 3: Send the Item Back Return Address: Room 908, 9th Floor, Zhenhua Times Plaza 21 Heping Rd, Longhua District Shenzhen, Guangdong Province China

Step 4: Arrange Shipping

  • You may schedule a pickup with your local post office or drop the parcel off at your nearest post office.

Step 5: Send Us the Tracking Number

  • After shipping, please email the tracking number to our support team.
  1. Exchange Processing Time
  • Once our warehouse receives and inspects your returned parcel, we will ship your exchange item within 3 business days.
  • We will email you a new tracking number once the replacement has been shipped.

If you have any questions or need assistance at any time, please contact us at support@myhathaven.com.