After your order has been shipped, a package tracking number will be generated and sent to your email address. If you have not received the email containing the tracking number, please check your spam folder. If you still haven't received the email with the tracking number, please refer to your order confirmation email to find your order number and contact our customer service team. You can inquire about your tracking number or request assistance from our customer service team to track the location of your package.
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US Shipping Delays Notice:
Due to increased customs tariffs and elevated logistics costs, orders on our US site may experience extended processing and shipping times.
Due to delays in logistics updates from the carrier, the tracking information for your order may start updating after 15-21 days.
It is expected to be delivered within 25 days. Please rest assured that we are closely monitoring the logistics status and will keep you informed of any updates.
We appreciate your patience as we work to ensure timely delivery amidst these challenges. For urgent inquiries, please contact our support team at support@myhathaven.com.
Please note: Opening a PayPal Case, dispute, or chargeback will extend refund processing time up to 365 days. Contact email support for immediate assistance. All emails will be replied to by our support team within 24–72 hours.