FAQS

How to Handle a Deformed Felt Hat After Shipping

If your felt hat has become deformed during shipping, don’t worry! Here's how to restore it:

  1. Steam the Hat: Gently steam the hat using a steam iron or place the hat over a pot of boiling water. Hold it at a safe distance to avoid direct contact with the steam.

  2. Shape the Hat: After steaming, gently reshape the crown and brim using your hands. You can also use a hat form or any round object to help shape the crown.

  3. Dry Naturally: Let the hat dry in its reshaped form at room temperature. Avoid placing it near direct heat, as this may cause shrinkage.

  4. Use a Hat Block (Optional): If you have one, use a hat block to set the shape while it dries.

By following these steps, your felt hat should regain its original form.

How to Handle a Deformed Straw Hat After Shipping

If your straw hat is misshapen due to shipping, here’s what you can do to restore it:

  1. Steam the Hat: Use steam to relax the fibers. Hold the hat above a steaming pot of water or use a steam iron held at a distance. This will help loosen the fibers without damaging the hat.

  2. Reshape Gently: While the hat is still warm from the steam, gently reshape the crown and brim using your hands or a soft object. Avoid using excessive force to prevent breaking the fibers.

  3. Dry at Room Temperature: Allow the hat to dry naturally at room temperature, away from any direct heat sources.

  4. Storage: Once dry, store the hat upside down on its crown to maintain its shape.

With these tips, your straw hat should return to its proper form without damage.

How to Handle a Deformed Newsboy Cap After Shipping

If your newsboy cap becomes deformed during shipping, here’s how to handle it:

  1. Steam the Cap: Gently steam the cap using a steam iron held a few inches away or place the cap over a bowl of hot, steaming water. Be careful not to soak the cap.

  2. Reshape the Hat: Use your hands to gently smooth out any creases or bends in the cap, especially around the brim and crown.

  3. Dry and Set the Shape: Allow the cap to dry naturally at room temperature, ensuring the shape stays intact. Avoid placing it under direct heat.

  4. Use a Hat Shaper (Optional): If needed, use a hat shaper or a round object to help the cap maintain its shape as it dries.

By following these simple steps, your newsboy cap will return to its original shape and be ready to wear!

How do I clean and care for my fur felt hat?

  • Store your felt hat upside down on its crown (on a clean surface or in a hat box) to prevent the brim from flattening.
  • Remove dust and loose dirt with a soft brush. Start on the left side of the hat and brush counter-clockwise.
  • Avoid heat exposure from stoves, radiators, lamps, car windows, or leaving the hat in an enclosed car in summer. Heat + perspiration can shrink the sweatband.
  • If your hat gets wet: gently shake off excess water and turn down the “self-conforming” leather sweatband so the hat can dry naturally.
  • While wet, do not let the brim touch any surface and do not dry it near heat. Heat can reactivate the felting process and cause shrinkage.
  • To help prevent perspiration from penetrating the felt, occasionally turn down the leather sweatband and let it dry out.
  • For light-colored hats with water or grease spots: use a little baby talc or cornstarch (do not use liquid cleaners).
  • When putting on or taking off the hat, hold the brim at the front and back. Handle the crown as little as possible.
  • With proper care, your hat can last a lifetime.

How do I clean and care for my straw hat?

  • Store your straw hat upside down on its crown (on a clean surface or in a hat box) to prevent the brim from flattening.
  • Clean gently using a mild soap solution (such as Woolite and water) and a very soft brush. You can also try baby wipes.
  • Let the hat dry at room temperature.
  • Avoid heat exposure from stoves, radiators, lamps, car windows, or leaving the hat in an enclosed car in summer. Heat + perspiration can shrink the sweatband.
  • When putting on or taking off the hat, hold the brim at the front and back. Handle the crown as little as possible.
  • With proper care, your hat can last a lifetime.

How do I figure out what size I wear?

Use a soft measuring tape and measure the circumference of your head where you normally wear a hat (usually across the forehead and just above the ears).

  • Measure in inches and compare it to our size chart.
  • If you are between two sizes, choose the larger size. You can always add padding to make a hat fit smaller.

How secure is my online order?

When you purchase online using your credit card, your information is entered into an SSL-secured webpage. It is then SSL-encrypted and sent directly to our payment provider for authorization.
We do not store your credit card information on our servers.

I bought something and later saw it at a different price on your website. Can I get a refund for the difference?

As an online business, we adjust prices quickly based on trends, stock, and customer demand. For this reason, we generally do not refund price differences.

How do I track my order?

We will email your tracking information as soon as your order ships. Tracking details typically update 3–7 days after shipment.

What is your return & exchange policy?

We accept return and exchange requests within 30 days after delivery.

  • Customers are responsible for all return and exchange shipping costs.
  • Please return items to:

Room 908, 9th Floor, Zhenhua Times Plaza
21 Heping Rd, Longhua District
Shenzhen, Guangdong Province
China

Please contact our customer support team before returning any items.

What are your shipping terms?

Free Shipping

Free Shipping on Orders Over US$99.

Receiving Time

Receiving Time = Handling Time + Shipping Time

  • Handling Time: 3–7 business days
  • Shipping Time: 10–15 business days

Delivery times may vary slightly due to customs or local courier delays.

What payment methods do you accept?

We only accept payments via PayPal, including:

  • PayPal
  • Visa (processed through PayPal)
  • Mastercard (processed through PayPal)
  • American Express (processed through PayPal)
  • Discover (processed through PayPal)

Can I cancel my order?

If you wish to cancel your order after payment has been made, please contact us as soon as possible at:
support@myhathaven.com

We will do our best to accommodate your request. Please note that once an order has been processed and shipped, it cannot be canceled.

How are refunds processed?

If you need to return a product, please refer to our Return Policy.

  • Refunds are processed within 7 business days after we receive the returned item.
  • The refund will be issued to your original payment account within 5 business days.

What if I am not satisfied with my product?

Please contact us and we will be happy to help.